PricingStart with a task that has a visible finish
Choose one recurring support question whose answer can be shown. Capture the initial screen, the required actions and the success state. Include prerequisites in the brief so the edit does not begin halfway through a process that a new user cannot follow.
Build a complete tutorial
| Part | Supply | Keep in the final cut |
|---|---|---|
| Prerequisite | Account role, relevant setting or prepared example | The minimum context needed to begin. |
| Action | Current screen recording with a visible pointer | Every necessary control and intermediate step. |
| Result | Successful outcome and expected message | Enough time to recognize completion. |
| Exception | Approved troubleshooting wording | A clear next step if the expected result does not appear. |
Try a help-center brief
Make a 40-second 16:9 help video from this screen recording. Show the starting screen, each required click and the final success message in order. Remove only waiting time that does not explain a step. Keep interface labels readable and use the exact terminology in my notes. Add captions for the recorded explanation. Do not invent buttons or skip required permissions.
Review as a customer would use it
Give the draft to a teammate who did not make the recording and ask them to follow it in a test account. Correct missing context, unreadable text and abrupt jumps. A visually polished video is not finished if it leaves a required step ambiguous.
Refresh the recording when the interface changes
Keep the source recording and the approved wording. If a control moved, supply a new recording of that action and request a revised cut. Changing a caption cannot make an outdated screen accurate. Store the approved MP4 in the help-center or hosting system that owns access and versioning.
How to evaluate the workflow
Run one representative edit through its first feedback round before planning a larger rollout. Save the brief, the first output, the revision and the approved file. Record upload time, processing time, review effort and charged credits separately. A fast first render is only useful if the result can be approved.
The workflow below is a suggested use of Shorty, not a customer case study. The linked browser test shows a real product edit and timing revision; it does not establish results for every type of team or footage.