PricingFind the existing run first
- Sign in to the account used to submit the edit.
- Open Edits and locate the corresponding run.
- Read its status. Open a completed result or address the message if it needs input.
- If the issue persists, send support the run context and error message.
Choose the next step from its status
| State | Next step |
|---|---|
| Still processing | Revisit the saved run rather than submitting a duplicate. |
| Needs input or failed | Read the issue and use the available recovery action. |
| Finished, but playback fails | Reopen the result and try playback or download again. |
| No run is visible | Check the account and whether the edit was submitted. |
What should I send to support?
Email support@tools-labs.com with the project or run context, message shown, and what you were doing. Do not send a password, login code, or private download token.