> Keep the customer’s actual words and the context needed to understand their experience. Source: https://shortyedit.com/guides/edit-a-customer-testimonial --- # How to edit a customer testimonial without changing its meaning Keep the customer’s actual words and the context needed to understand their experience. [The Shorty team](https://shortyedit.com/about#editorial-team) · Updated 15 September 2026 ## Key takeaways - Choose the relevant complete passage, add approved supporting footage and keep captions faithful to the recording. - Upload your clips to Shorty and describe the result you want. - Do not assemble separate phrases into a stronger claim or imply an endorsement that was never given. - Name the moment, say what should change and describe what you want to keep. ## Start with a clear direction Choose the relevant complete passage, add approved supporting footage and keep captions faithful to the recording. Supply the exact attribution you are permitted to use. ## Put it into your edit Upload your clips to Shorty and describe the result you want. Add a reference if it helps show the pace or visual treatment. Play the first cut, then use chat to shape the next version. ## An instruction to make your own Use this direction for my video: Choose the relevant complete passage, add approved supporting footage and keep captions faithful to the recording. Supply the exact attribution you are permitted to use. Do not assemble separate phrases into a stronger claim or imply an endorsement that was never given. ## Check the detail that matters Do not assemble separate phrases into a stronger claim or imply an endorsement that was never given. ## Keep the next change focused Name the moment, say what should change and describe what you want to keep. For a title, supply the replacement words. For pacing, identify the shot that needs more or less time. Play the surrounding sequence after the revision to hear and see how the change fits. ## Keep the ideas coming ### Write a clear editing prompt Describe the source footage, audience, format, story order and constraints. Tell Shorty what must remain accurate, which shot should lead and what the viewer should understand at the end. A reference video is optional; a clear written brief can supply the direction. ### Refine your edit Shorty is an AI video editor you can revise by chat. Open an existing edit and describe the change in plain language, such as a new opening, different shot timing or corrected title text, or select an editable title or graphic in the preview and say what should change. Shorty renders a new version to compare with the previous cut. ### Find an example brief Explore this editing workflow in Shorty. ## Questions, answered. ### How do I apply this in Shorty? Upload your clips to Shorty and describe the result you want. Add a reference if it helps show the pace or visual treatment. Play the first cut, then use chat to shape the next version. ### What should I look for in the result? Do not assemble separate phrases into a stronger claim or imply an endorsement that was never given. ## Your next video starts here. Bring the footage. Tell us the idea. Shape the edit. --- Published by Tools Products FZ-LLC. Canonical HTML: https://shortyedit.com/guides/edit-a-customer-testimonial